Amazon Walkin Drive

Organization: Amazon

Job Role: Operational Specialist

Location: Hyderabad 

Qualification: B Tech/BE/MCA/M Sc

Experience: Freshers

Salary: Rs 3 – 4 LPA

No.of Vacancies : NA

Website:  To get the job details from official website click here

Apply Mode: Walk-In

Walk-In Date: 23-05-2016 – 28 – 05 -2016(10 AM – 3 PM)

Job Description:

• Communicate with stakeholders (over phone or email) with a problem solving attitude.

• Understand the issue and make best use of the available resources to resolve the issue.

• Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

• Ensure to surpass all performance and quality goals.

• Demonstrate ownership to resolve challenging customer issues, escalating when necessary.

Job Requirements:

• Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

• Candidate should have excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.

• Candidate should develop and/or understand performance metrics to assist with driving business results.

• Candidate must be providing real-time customer experience by working in 24*7 operating environment.

• Candidate should have good knowledge of working over internet and an ability to successfully navigate websites.

• Candidate should be comfortable with a multi-tasking, high-energy environment.

• Candidate should be creative and analytical problem solver with a passion to provide excellent customer service.

• Candidate should have demonstrated ability to work in a team in a very dynamic environment.

Venue:

Amazon Development Centre Pvt Ltd,

Raheja Mind Space,Building No:9, 10th Floor,

Hi-Tech City, Hyderabad,

Land Mark: Opposite Westin Hotel.