Cognizant Hiring Consultant
Job Title : Consultant - CRM( 00017157631)
Qualification: Master's in Business Administration
Location: Pune
Job Posting: May 18, 2016 (On official website)
Requirement Gathering
and Gap Analysis:
• Understand business requirements through business workshops, one on one interviews.
• Analyze business
requirement document.
• Analyze gaps in order
to meet business requirements.
Solution Engineering:
• Provide support in
creating solutions for the gaps.
• Prepare first drafts
on end to end solution for the client and integration plan and submit them to
supervisor for review.
• Detail out
customization requirements/ configuration changes required for solution
implementation.
• Obtain approval and
validation on solution developed.
Implementation &
Testing:
• Configure the system
based on the requirements, carry out testing before handover to the users, test
development objects and give feedback to the technical team.
• Conduct pilot of
solution developed.
• review and obtain
signoff deliverables.
• Guide users in
uploading data into the system.
• Create test cases
based on the knowledge of the domain/product.
• Conduct system testing
based on the scenarios.
• Use various testing
tools as required.
Project Support:
• Based on requirement
study and gap analysis, analyze process/framework anomalies and deficiencies
and make recommendations.
• Interact with clients
as and when required on basic queries.
• Assist Senior
Consultants in drawing linkages between a module within the project and other
modules / objects.
• Provide timely inputs
or mentor other team members working on the project based on domain / product
knowledge.
New Solution
Development:
• Identify change
required in the existing solutions and understand internal/ external dynamics.
• Conduct market
research to identify new solution areas.
• Create business case
for new solution.
• Share business case
with Senior Consultant / Team Lead for inputs.
• Detail out new
solutions as required.
• Map solution developed
to client space.
• Provide support for
project execution involving new solution if required.
• Follow up to closure
in order to implement change and escalate to supervisor if required.
Documentation:
• Document customer
requirements.
• Document the design/blueprint/functional
specifications of the solution based on guidance from Senior Consultants / Team
Lead.
• Upload the documents
in knowledge repository for future reference.
Sales Support and
Brand Building:
• Understand client
specific requirements and analyze them.
• Provide support to
other teams during proposal development.
• Prepare collaterals,
publications, technology papers etc for distribution under guidance from team
lead.
Knowledge Management:
• Update knowledge
articles in the knowledge management repository.
• Create knowledge
articles on the problem, workaround solutions.
• Maintain knowledge
management database.
• Prepare collaterals,
publications, technology papers etc for distribution and submit to supervisor
for review.
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