Operations Center Analyst in yahoo
Job Number: 1643661
Primary Location : India-Karnataka-Bangalore
Job Responsibilities/The Role/The Job
The Yahoo! Operations Center is responsible for
monitoring and supporting all outage related events. We are looking for highly
motivated individuals to drive the resolution of any service-impacting events
within the Global Yahoo! Infrastructure. You will play a key role by
coordinating operations and engineering teams in order to identify and triage
outages, verify service impact to users, send out status updates, dispatch
appropriate subject matter experts and identify root cause to implement a fix.
If you are an individual who thrives on technology and enjoys tackling
unforeseeable challenges in order to reduce downtime for the Y! Community and
achieve the ultimate sense of teamwork and self accomplishment, we want to hear
from you future Yahooligans!
The primary responsibilities will be monitoring
and remediating both systems and network performance through the use of various
network management tools and ticketing systems. The Operations Engineer will
also be responsible for interfacing with internal/external customers on
operational issues by dispatching on-call engineers, facilitating communication
and driving resolution to events via standard operating procedures. Additional
responsibilities will require running reports, tracking escalations and other
key performance indicators and to provide application administration in a 'run
time' environment based on root cause and analysis of logs, alerts and various
other diagnostic tools. Teamwork will play a major role in working effectively
with peers to create a positive environment within the team. The ideal
candidate will have excellent written and verbal communication skills along
with the ability to multitask in order to facilitate the resolution of multiple
incidents at any given time with the vision to automate in order to better
scale and streamline process.
Minimum Job Qualifications (these are minimum qualifications
REQUIRED for this position)
- An Engineering Degree or equivalent minimum
- Knowledge of the UNIX operating environment with the ability to navigate, manipulate and understand the file structure.
- Knowledge of basic Unix / Linux diagnostic tools and commands
- Understanding TCP/IP network environment
- Requires successful completion of level 2 security clearance
- Willing to work in Bangalore, India OC.
Preferable Job Qualifications
- Prior experience working in a Technical Call Center, NOC or equivalent environment.
- Certification such as CCNA, RHCT or equivalent are a plus
- Knowledge of DNS, NFS, TCP/IP and other internet protocols
- Knowledge of languages such as shell and Perl
- Ability to effectively communicate in English via phone and in writing
- Experience working with network management systems and other industry standard NOC tools (i.e. Netcool, Nagios, HPOV, Patrol…)
- Strong organizational skills with ability to multitask in order to handle multiple tasks in a real-time environment
- Effective touch typing for processing critical real time events
- Ability to quickly learn and apply new technologies within a dynamic environment
Yahoo! Inc. is an equal opportunity employer. For more information
or to search all of our openings, please visit http://careers.yahoo.com
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